Job Description
Job Description
Job Description
Major Duties and Responsibilities
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
- Request additional caller documentation when required for investigation.
- Complete investigation/documentation and provides communication back to the caller.
- Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
- Critical thinking skills and the ability to make a decision in every investigation required
- Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
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